Privacy notice
Controller
Velorin Pay Ltd is responsible for your personal data. Our data protection officer can be reached at privacy@velorinpay.com.
What we collect
- Identity data: name, date of birth, nationality, document images and the verification video selfie
- Contact data: address, email and telephone number
- Financial data: balances, transactions, conversions and deposit addresses
- Device data: phone model, operating system and approximate location when you use the app
Why
To open and run your account, to prevent fraud and financial crime, to meet legal obligations and, with your consent, to send product news. We do not sell personal data.
How long
Identity, transaction and verification records are kept for 5 years after your account is closed. Verification video selfies are deleted 90 days after a successful check. Support chats are kept for 3 years. If your application is rejected, we keep the records for 5 years from the rejection.
Where
Data is stored in data centres in the European Union. Support staff in Mexico City can access account data under contractual safeguards.
Your rights
You can ask for a copy of your data, correction, deletion where the law allows it, restriction, and portability. We answer within one month.
Cookies
This website sets no cookies and uses no analytics or advertising trackers.