Terms of use

1. Who we are

These terms are an agreement between you and Velorin Pay Ltd (“Velorin”, “we”). They apply to personal accounts. Business accounts have separate terms.

2. Eligibility

You must be at least 18, live in a supported country, and act on your own behalf. You may hold one personal account.

3. Your account and balances

Your account can hold local currency and the crypto assets listed on our supported assets page. Crypto balances are held on your behalf, separately from our own assets, and are not bank deposits. We do not lend, stake or otherwise use your crypto assets.

4. Using the card

When you make a payment, you instruct us to sell the amount of the asset at the top of your spend order needed to pay the merchant, at the rate quoted at authorisation. That instruction cannot be withdrawn once the payment is approved, except through a refund or dispute.

5. Fees

Our fees are set out in the fee schedule, which forms part of these terms. We give you at least 60 days’ notice before increasing a fee or introducing a new one. You may close your account free of charge before the change takes effect.

6. Keeping your account safe

Keep your phone, passkey and PIN secure. Tell us without delay if you think someone else has accessed your account. You are responsible for losses caused by acting fraudulently or with gross negligence.

7. Suspension and closing

You can close your account at any time. We can close it with 60 days’ notice, or immediately if required by law or if you seriously breach these terms. After closure you have 60 days to withdraw remaining balances.

8. Complaints

Write to complaints@velorinpay.com. We acknowledge within 3 business days and respond in full within 15 business days.

9. Law

These terms are governed by the law of England and Wales, without affecting mandatory consumer protections in the country where you live.