I sent crypto on the wrong network
Your Ethereum, Arbitrum One, Base and Polygon PoS addresses are identical, so a deposit on the wrong one is easy to make. Whether we can recover it depends on where it went.
| What happened | Recoverable? | Charge and time |
|---|---|---|
| A supported asset on another supported EVM networke.g. USDC sent on Polygon PoS when you selected Base | Yes, automatically | Free. It is credited as a normal deposit on the network it arrived on. |
| A supported asset on an unsupported EVM networke.g. USDC on BNB Smart Chain or Optimism | Usually | $35, deducted from the amount. 10 business days. Deposits worth less than $50 are not recovered. |
| A token we do not supporton any network | No | Not credited and not returned. |
| A non-EVM network mismatche.g. USDT sent on Tron to a Solana address | No | The transaction cannot reach us; check with the sender’s wallet. |
| Bitcoin sent to a Litecoin address, or the reverse | No | Not recoverable. |
Asking for a recovery
Send us the transaction hash from the app: Balances, Missing deposit. We need the hash, the network you used and the asset. We start work only after you confirm the fee. We will tell you within 2 business days whether recovery is possible.
Avoiding it next time
In the app, the deposit screen shows the network in large type above the address. When you withdraw from another service, choose the same network by name, not by the look of the address. The full list is on supported assets.
Was this not what you needed? Contact support or go back to the help centre.